Create group and limit number of tickets for that group

normaluser

hello everyone, I'm trying the ostickets platform for the first time, I have a question: I need to insert individual users into groups, for example

user1 -> group1
user2 -> group2
user3 -> group1

For each group I would like to limit the global number (regardless of the category of the ticket chosen) to a certain number, for example:

group1 -> max 5 tickets
group2 -> max 10 tickets

and so on, without any time reference but only with the number of tickets.
Once the limit is reached, it must block it until an operator intervenes to increase/reset that counter while the user sees that he has finished his number of tickets.
Is it possible?

Thanks

KevinTheJedi

normaluser

In osTicket "groups" are called "Organizations". It is possible to put Users in Organizations and group users/tickets, etc. however there is no way to set a limit per Organization. There is only a global setting to limit open tickets and that is found under Admin Panel > Settings > Tickets > Max Open Tickets.

Cheers.

normaluser

so I make another proposal: I saw that in the users page there is the possibility of inserting custom fields. If I create a custom field for each user and assign it a number, for example 10. Can I make it so that when the user get a closed ticket, this custom field is decremented by 1 until it can no longer be written? Is there a way to use a custom field in this way?

KevinTheJedi

normaluser

No, the current legacy osTicket does not have the concept of dependent forms and fields. You must manually update the fields each time. With this being said you can always customize the code and add whatever functionality you’d like.

Rest assured, dependent forms and fields is coming as part of v2.0; stay tuned!

Cheers.