Email configuration stop working using pop3 and SMTP

johnmuku

hello, we have been using OSticket sytsem for the last 1 year and recently last month the system stopped receiving emails and sending alerts using the email that was confifured.
i have tried to reconnect, reseted email password but failed. any one who has faced and resolved this issue

am using OSticket version 1.18

os-ticket-versionrtfd.zip

113kB

KevinTheJedi

johnmuku

You will need to post a screenshot of your Admin Panel > Dashboard > Information page. If you are using Gmail/Microsoft you will need to switch to the new Modern Authentication (OAuth2) which requires v1.18.2 and the latest build of the OAuth2 plugin.

Cheers.

johnmuku

KevinTheJedi
thank you, Kevin your response kindly find the attached admin panel/am using G-suite Email

johnmuku

KevinTheJedi
hello this is the home page showing the version

in the meantime kindly let me know the steps to take/instructions steo by step.

KevinTheJedi

johnmuku

I asked for a screenshot of Admin Panel > Dashboard > Information. The screenshots you provided are not helpful unfortunately.

First you will need to upgrade to v1.18.2. Keep in mind the PHP requirements and MySQL requirements have changed so make sure you are up to date on those beforehand.

The documentation for Gmail OAuth2 is here:

https://docs.osticket.com/en/latest/OAuth2/Google%20Authorization%20Guide.html

Cheers.

johnmuku

dear Kevin, here is the screen shot

KevinTheJedi

johnmuku

So my above response still stands. You will need to upgrade to v1.18.2, install the latest build of OAuth2 plugin, and follow the linked documentation to setup OAuth2 for Gmail.

Cheers.

johnmuku

thank you Kervin let me follow the documetation and prepare for upgrade