Success, It was set to none. That fixed the new ticket alert now the message goes to the Admin, but a assignment of a ticket to a tech the tech is not informed.

Not trying to be insulting but check:

Admin Panel -> Settings -> Alerts & Notices -> Ticket Assignment Alert

Is it set to Enable? And then is the appropriate box checked below?

Don't worry not even close to being insulted you guys have helped tons so I am more then happy to check everything over as It is easy to miss somthing.

yes it is checked as enabled and the check mark is on assigned staff.

Is the staff's email correct in the Staff profile?

Admin Panel -> Staff -> Staff Members

yes it is my email.

this happens to all three of my users when we try to assign a ticket.

Only thing I can see perusing my back-end is the Vacation Mode: setting. Would that happen to be on?

Other than that, we have covered everything I can think of at present.

Thanks for your help, the vacation mode is off.

The only thing I can think of is I created the ticket with my email. Then when i assign it to me it would try and send it to the same email could that mess it up?

Yes, that could make a difference. Try a dummy email or just another staff's.

That's what it was, It wont let you assign a ticket to a user whos email matches the one that opened it. Even if I use a Virtual SMTP address assigned to me it wont go through. But that's OK since we don't open tickets and assign them to ourselves.

Is there a way to make the reason when assigning a tech not a required filed?

Yes, edit /scp/tickets.php:

//Comments are not required on self-assignment (claim)

if($claim && !$_POST)

$_POST = 'Ticket claimed by '.$thisstaff->getName();

elseif(!$_POST)

$errors = 'Assignment comments required';

elseif(strlen($_POST)<5)

$errors = 'Comment too short';

Just comment that out. (Lines 130 - 136 for me)

You can do the same thing to Lines 91 - 95 to disable the requirement for Transfers if you wish as well.

Thank you So much

That's all I can find thank you again sorry to be such a pain.

Hey no problem. Glad I could help.

And don't worry about it, I could have walked away whenever if I had wanted; no bother at all.

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