Upgraded from 1.9 to 1.18 with some issues

dlane_rocket

Hi,
I had osticket 1.9.12 running on an old CentOS 6.10 box. I moved from there to Ubuntu 22 with Nginx and Osticket 1.18.2. Everything seems to have worked properly but I notice when I change information related to IMAP mail retrieval, it's not working correctly. First off, tickets created via email are emailed to agents that I have already deleted, and second, when I deleted the IMAP retrieval account and then re-added it, the server keeps trying to use the old password. It's kinda dumb-founding me that it seems to pretend that stuff I add or delete is still there. Any advice would be appreciated.

KevinTheJedi

dlane_rocket

That doesn’t really make any sense. Maybe your old instance is still running? Did you shut everything down properly and leave it offline? How did you make the move? How did you do the upgrade? You know NGINX isn’t fully supported out of the box, right?

Cheers.

dlane_rocket

My old instance was indeed running! That was what was causing all my confusion. Thank you for your advice. 🙂

I am aware NGINX is not fully supported. I've dug through enough posts that I got it fully working and upgraded to the latest version. I don't think it's going to be a problem at this time, but if it is, I'll switch to Apache if I run into an unsolvable problem.