Does OsTicket support outbound requests through a proxy ?

Nolan04

Hello, I would like to authenticate with my OsTicket site using OIDC, but I need to go through my company's proxy to access the OIDC service. However, it seems that OsTicket does not handle outgoing requests through the proxy, and I cannot configure this. Do you have a solution to help me resolve my issue? Thank you in advance.

KevinTheJedi

Nolan04

What do you mean exactly? Can you provide more information and even an example? osTicket shouldn't care about proxies or anything unless accessing it through one (mainly for IP/session related stuff). Making outbound requests would be mainly dependent on your server/network configurations/restrictions.

Cheers.

Nolan04

I configured the proxy in the /etc/environment file by adding these lines:

bash
$ export http_proxy=http://<username>:<password>@<url:port>
$ export https_proxy=http://<username>:<password>@<url:port>

When I run a curl to verify that the proxy is working, it successfully reads the page.
However, when I try to connect via OIDC from my website, it doesn't work.

I wanted to know if there is another method to configure outgoing requests so they can access the proxy, and if there are any logs available for the plugin.

KevinTheJedi

Nolan04

Again, this would have nothing to do with the code rather your server/network configurations/setup. The outgoing request logs would be on the server side not within the application.

Cheers.