error using Oauth2 Client plugin and ttachments on the filesystem

dgonzalez77

I have version v1.17.6 (3ff35ad) and when I click on an attachment of a ticket I get error 500 the browser and the apache gives me the error [Tue May 06 18:55:44.515144 2025] [proxy_fcgi:error] [pid 6987] [client 192.168.123.245:52395] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class "OAuth2ProviderBackend" not found in /var/www/html/serrano/include/plugins/auth-oauth2/auth.php:97\nStack trace:\n#0 /var/www/html/serrano/include/class.plugin.php(198): OAuth2Plugin->init()\n#1 /var/www/html/serrano/include/class.osticket.php(686): PluginManager->bootstrap()\n#2 /var/www/html/serrano/main.inc.php(34): osTicket::start()\n#3 /var/www/html/serrano/client.inc.php(21): require_once('...')\n#4 /var/www/html/serrano/file.php(17): require('...')\n#5 {main}\n thrown in /var/www/html/serrano/include/plugins/auth-oauth2/auth.php on line 97'
The Oauth2 Client works perfectly and sends emails,
but if I uninstall the Oauth2 Client everything works perfectly again

I don't know how to fix it, does anyone have an idea on how to fix it?

KevinTheJedi

dgonzalez77

Last time someone had this issue it was a problem with the code files. They simply moved their current site files to a backup directory, downloaded the latest version, uploaded the upload/ files to the site directory, replaced the plugins with the latest builds, and it worked. Just remember that after replacing the code files you will need to copy over the config file so it reconnects to the same database.

Cheers.

dgonzalez77

Perfect, I'll do that right now to see what happens, thank you very much for the information.