Gmail authentication not happening

mdichi

We just updated to 1.18.2 from 1.15. We need to have the gmail OAuth2 working. We have one email account (support@mycompany.com) that checks the emails automatically and creates tickets.

Everything seemed to go smoothly. However, the the support account doesn't seem to be able to check emails. They are staying in the inbox and no tickets are being created.

We updated our server. See specs at the end.

The behavior that doesn't seem correct occurs after setting the IdP config in the Admin Panel->Email->Email.

After submitting, the gmail prompt for the email address appears, then the password prompt, and then the OAuth prompt with options to Cancel and Allow. After clicking Allow the browser forwards to a 404 page with a URL like this: https://support.mycompany.com/api/auth/oauth2?state=7eb819b950f90a9985c0089d37e39102&code=xxxxxx&scope=https://mail.google.com/

What are we doing wrong?

Thanks,
Mike

Server Specs:

And the rewrite module seems to be enabled on the server.

KevinTheJedi

mdichi

You do not have URL Rewriting enabled on your webserver. If it is then it’s not allowed; you simply need to add “AllowOverride All” to your site config. You can google steps on how to enable and allow url rewriting for your specific setup.

Cheers.

mdichi

Ok that did the trick for verifying the IdP.

However, the account in OSTicket doesn't seem to be pulling out emails and creating tickets (like it did before). What do we need to do to make that work?

Thanks,
Mike

mdichi

mdichi Disregards. Rebooting server solved the problem.

Thanks so much.
Mike