New ticket status

CIT

Can someone help me in de right direction?

I'm trying to add a new ticket status, named Invoice.
The new status is added to the database and visable in the menu and status change.

What I want to accomplish is this new ticket status Invoice as a new status, so it has it own status instead of open.
I know I have to change the config files for this to happen, but I cannot find the right documentation to accomplish this.

KevinTheJedi

CIT

If you are talking about simply adding a new status you can check the docs here.

If however you are taking about making a new “State” then no there is no way to do that without customizing the codebase. We don’t have guides on customizations or anything like that. When modifying the codebase you are always on your own as you are deviating from core. The code is fully open source and publicly available on GitHub. GitHub has a great search tool and a nifty code tree/glossary to better assist in navigating the code. You will proceed at your own risk. Good luck!

Cheers.