Trouble exporting tickets

chilitomorron

Hi everyone,
I'm new to this and although I’ve read several posts on the forum (many of which are from before 2025), I haven’t found a solution that works for my case, so I’m posting here for help.

I’m planning to migrate my site to a new hosting provider. So far, I’ve managed to export contacts and companies into a CSV file. However, I’m still struggling to export all the old tickets (I have over 10 years of history), and since this is my first time doing something like this, I’m not sure what the right steps are.

Current setup:

Hosting only supports PHP up to version 7.4.33
SQL Version 10.3.27
Access via cPanel
Running an older version of osTicket (v1.14.3)

What I’ve tried:

I edited the php.ini settings, but when trying to access the export function into the site, I got this error in the console:

/scp/ajax.php/export/3vqkvC/check:1 
Failed to load resource: the server responded with a status of 404 ()

I also tried tweaking other php.ini settings, but osTicket still showed a blank screen, and the console output was also empty. This is my current config because I have some issues with the site.

I considered downloading the database directly via phpMyAdmin, but I’m not sure which tables or fields I’d need to extract/import, and the database is quite large due to the amount of historical data.

Note:
Upgrading osTicket on the current server is not an option right now, as we want change our hosting provider first.

Any guidance, suggestions, or experience with a similar situation would be greatly appreciated. Thanks in advance!

Daedalus01

You can actually just export the database and the main ost-config file and that is all you need. If you install a new version somewhere else, you can import both of those and run the upgrade tool without exporting anything at all. Someone can correct me if I'm wrong, but even your custom forms and fields will be there as well since I believe those all live in the database.