Oauth Issue With Microsoft

garrisongcpj

Hello everyone,

I'm currently using the new OAuth plugin introduced in version 1.17, configured with a Microsoft OAuth provider. I'm running into an issue where, after completing the OAuth flow (selecting the provider in the helpdesk → completing the OAuth process → returning to the helpdesk), I'm redirected to the osTicket homepage. However, I'm not logged in—even when attempting to log in as an agent.

At this point, I'm unsure how to proceed with troubleshooting.

KevinTheJedi

garrisongcpj

Either the email/username doesn’t match or something with the app/config is misconfigured. Looking at the screenshot it doesn’t appear as though anything is incorrect (at least at the surface level). I of course don’t have access to your app nor helpdesk so I can’t say for sure.

Cheers.

garrisongcpj

I also get this error when trying to set up remote mailbox authentication

cURL error 60: SSL certificate problem: unable to get local issuer certificate (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://login.microsoftonline.com/common/oauth2/v2.0/token

KevinTheJedi

garrisongcpj

Ahhh, the infamous cURL error. This is mainly an issue with Windows servers. You have to follow the instructions listed here:

https://stackoverflow.com/questions/29822686/curl-error-60-ssl-certificate-unable-to-get-local-issuer-certificate

Cheers.