Hi.
Hoping to get assistance on a strange issue with a fresh installation of osTicket v1.18.2.
When a session timeouts, agents are unable to login until they manually delete the OSTSESSID cookie.
Operating System: Debian 12.4-slim
Database: MariaDB 11.6.2
I'm testing this by changing under Settings > Agents > Agent Session Timeout to 1 minute. A workaround would be to set it to 0, but that's undesired.
Already tried activating the PHP-FPM module and making sure the timezone is the same for the database, operating system, and PHP-FPM, but still the same.
Debugging, I've found out that $user->isValid() in /scp/login.php#L73 keeps returning false, so it redirects to login.php even after the agent just logged in. The $expire variable in /include/class.usersession.php#L94-L96 keeps increasing and isn't being reset even after the session has already expired and the agent has just logged in, so that's where it returns false.
Any ideas of what could be causing this?
Any assistance or how to troubleshoot this would be greatly appreciated.
Thank you.
