Pausar SLA del día 14/04 al 18/04 - osTicket Forum

Pausar SLA del día 14/04 al 18/04

edulayer89

Hola, he realizado la configuración de holiday en mi calendario en SLA pero veo que mis tickets aún siguen apareciendo con la fecha de vencimiento que está entre las fechas asignadas para holiday, quisiera saber si la configuración es correcta o no.

Gracias por el apoyo.

Saludos.

edulayer89

mi duda es porque si he puesto el rango de fecha como vacaciones porque sigue apareciendo que vence dentro de esa fecha. gracias

KevinTheJedi

Did you attach that schedule to the SLA itself (Admin Panel > Manage > SLAs > click the SLA > set Schedule to the needed Schedule > Save Changes).

Cheers.

edulayer89

La idea es que a partir del 14 al 18 de abril no se tome en cuenta en los SLA.

Gracias

KevinTheJedi

You can view the Schedules documentation here:

https://docs.osticket.com/en/latest/Admin/Manage/Schedules.html

Cheers.

edulayer89

KevinTheJedi yes I attach, but the ticket due date is the same, is normal?

KevinTheJedi

Do new tickets have the same issue or is this with old tickets only?

Cheers.

KevinTheJedi

Another question is when was the schedule created and applied to the SLA?

Also, does the Ticket’s department have a different Schedule set?

Cheers.

edulayer89

KevinTheJedi all tickets, duedate is not updated.

edulayer89

KevinTheJedi all departments have the same schedule

KevinTheJedi

Please re-review my above post and answer all asked questions.

Cheers.

KevinTheJedi

Then I'm not sure what's going on. I'd need a full itemized list of exact steps to replicate the issue.

Cheers.