I am trying to get into osticket to enable it through the CP I go to http://10.2.3.2/scp/admin.php(http://10.2.3.2/scp/admin.php) (Local use only) and it comes up with the login page, I then login and it comes up with The webpage cannot be found.

This error (HTTP 400 Bad Request) means that Internet Explorer was able to connect to the web server, but the webpage could not be found because of a problem with the address.

When I Installed on Friday I was getting just a blank page at this point (which I had planned on looking into today) but for some reason I now get the above.

Im using Windows Server 2008 R2 64bit, IIS & the latest version of PHP as well as HeidiSQL.

Any help would be greatly appreciated

Are you able to find any PHP related error messages in the IIS log files?

Are you able to find any PHP related error messages in the IIS log files?

looking in the logs the only thing that comes up is not an error its just information:

A worker process with process id of '8440' serving application pool 'Security' was shutdown due to inactivity. Application Pool timeout configuration was set to 20 minutes. A new worker process will be started when needed.

That's definitely not it. Come to think of it, HTTP/400 is not given by osTicket. It's given by IIS. I would think that your IIS is misconfigured somehow.

Jared,

ill have a better look at it this afternoon, just seems strange I was getting the blank page I have seen others reporting which I believed was a PHP issue but since then it seems to come up with this error.

Thank you for replying ill let you know how I get on.

Another user reported the HTTP/400 issue. I neglected to ask if you have downloaded the latest and greatest osTicket version from the osticket.com download page. We've corrected several issues since we released 1.7.1.

Perhaps if you download and unpack the newer release it will include a fix for this problem too.

Cheers,

Jared,

I actually just deleted the install completely and started again and to the best of my knowledge without changing anything I am now into the admin panel, ill see how it goes from here :)

Again thank you for taking the time to reply

Ok I have found that if I use

http://10.2.3.2/scp/login.php(http://10.2.3.2/scp/login.php) I get the error 404 but if I use

http://localhost/scp/login.php(http://localhost/scp/login.php) I get logged in no problem, I assume this is something ive done wrong?

Ok so I now have it tied down to being that I haven't allowed remote connections to the DB through MariaDB I just need to edit my.ini (I think)

Anyone care to provide suggestions as to how I allow remote access to the database I can get logged in no problem whilst connected to the server but as soon as I try from a client PC I get the error 404 which I have figured is the heidiSQL which when I try to open the database it comes up with "host "computername" is not allowed to connect to this mariadb"

I tried to follow instructions from here: https://mariadb.com/kb/en/configuring-mariadb-for-remote-client-access(https://mariadb.com/kb/en/configuring-mariadb-for-remote-client-access)

and I now get SQL Error (1045) in statement #0 Access is denied for user 'root'@'servername.domain.local' (Using Password: YES)

any assistance greatly appreciated.

yet again after asking the question ive found the answer and I can no go into HeidiSQL using the IP 10.2.3.2 I tried using the same principle to allow 10.2.3.* so that any computer on the network can access it however that doesn't seem to have worked.

everytime I seem to make progress forward I go another step back.

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