Upgrade from 1.14.2 to latest

neok

Hi all, this is my version of osTicket

I want to upgrade to the latest version. CentOS 7 has reach EOL, so Debian 12 is te OS I choose.
My question is, if I install a fresh install of the latest version and restore a mysqldump database and attachments, is this sufficient or I will need do more configurations?

Thanks in advance for the help!

Best regards
Gabriel

KevinTheJedi

neok

You do not need to make a new install. You simply turn current system offline, disable email fetching, run a full MySQL database dump, put the new code in place on the new server (essentially, get it to where it shows the installer but don’t run the installer), put the latest build of any currently installed plugins in the new plugins folder on the new server, copy the old include/ost-config.php file to the new include/ folder on the new server, import the database dump on the new server, update the config file on the new server to match the new credentials (if changed), visit the site on the new server, and login to the staff control panel as an admin. There you will be presented with the upgrader where you run it and sit back and let it do its thing. Then you can login, check everything, make sure it’s all good, enable email fetching, and turn it in online.

Cheers.

neok

I am forced to do a new installation because the base operating system, CentOS 7 is discontinued. For that reason I made a new installation on Debian 12.

Now I followed your steps, but on the new installation.

I installed the base system.
I installed the nginx web server.
I installed Maria DB Server 10
I installed PHP 8.2
I downloaded the latest version 1.18.2 and copied it to /var/www/html/osticket
I created the new database with a user and password for osticket.
I imported a mysqldump from osticket 1.14.2 to this new database.
I copied the plugins I downloaded to the folder /upload/incude/plugins

Everything seems to be in order, but when I login with my root user, it goes straight to the osticket upgrader screen, all the prerequisites are ok, I click Start upgrade now, and finally I get an error, aborting

No log in Dashboard. Can you hlep me at this stage?

KevinTheJedi

neok

If you get an upgrade error then check the System Logs for the related error to see what happened. Sometimes simply reimporting the database and re-running the upgrader can work. However if you run into the same error then something is definitely wrong and will need to be addressed in order to continue.

Cheers.

celsoannes

I followed the instructions exactly as described. However, even though the plugin file is in the correct folder, LDAP authentication is not working.

Here is the output of the plugin directory:

root@suporte:/var/www/html/osticket/include/plugins# ls -lh
total 276K
-rwxrwxrwx 1 www-data www-data 269K May 12 17:46 auth-ldap.phar
-rw-r--r-- 1 www-data www-data 1.2K Feb  4 09:58 updates.pem

When I go to:
Agent Panel > Manage > Plugins,
no plugins are listed.

Also, when I go to:
Agent Panel > Agents > Agents,
no agents are displayed.
But if I try to add an agent that already existed before, the system says the user already exists.

For context, I was previously using osTicket v1.14.1 and I installed version v1.18.2 on the new server.

KevinTheJedi

celsoannes

Please start your own thread with your own details.

Cheers.