Hi Guys,
I am at the end of my search,
There is one field (in the 3 HelpTopics) which is mandatory. But it is only displayed in the ticket overview for two HT. Why? The field is visible in the ticket details.
How can I display a custom field in all HT overview for all User/Agents?

Many thanks in advance

Edit:
Serverinformationen
osTicket-Version v1.18 (724de45)
Server-Software Apache/2.4.59 (Debian)
MySQL-Version 10.3.39
PHP-Version 8.1.29

    5ava5

    Make sure it is visible/editable to all Users/Agents. Admin Panel > Manage > Forms > click on Form > click Config next to field > Settings > make sure all checkboxes for Visible and Editable are checked.

    Cheers.

      Thanks! But its already
      There is not a other switch which i doesnt recognize? 🙂

        5ava5

        Please post a screenshot of Admin Panel > Dashboard > Information.

        Cheers.

          Write a Reply...