Hi,

I am using gmail address as my default email and it is IMAP enabled and from osticket application side i have already configured fetching correctly. Using Diagnostic i can send emails to outside email addresses.

Assume my default email address is xyz@gmail.com and if i send an email with issue details to xyz@gmail.com then it is receiving to gmail address inbox but it is not coming to osticket application as new ticket. What would be the reason