Hi, I have a strange problem.
My outgoing emails show a signature for all users the same (company data etc).
However when I click on Admin-Panel -> Agents -> Departments the box for the signature is empty. When I put some text in it will not show in the emails.
I checked all users but none of them has a signature in its panel.

Where do I change the default deparment signature for all users? I edited the signature when I installed osticket some years ago but never changed it. Now I cannot find the correct path to make changes which we have to update.

My version is 1.17.4

Also I do not see the link to make an update to newer version in the settings page?

  • KevinTheJedi replied to this.

  • RT-Schwabe

    Department Signature: Admin Panel > Agents > Departments > click a Department > Department Signature
    Agent Signature: Profile > Signature

    Other than that you'd need to check your email templates to see if you hardcoded it there.

    Cheers.

      RT-Schwabe

      Department Signature: Admin Panel > Agents > Departments > click a Department > Department Signature
      Agent Signature: Profile > Signature

      Other than that you'd need to check your email templates to see if you hardcoded it there.

      Cheers.

        yep, that was it. I found it in the email templates which I didn't know you can use for the hard-coding signature. I did that some years ago before I was really into that stuff.
        Thanks for helping.

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