I have added a field to the 'Ticket Details' form and set a default value. However, the default value is not being applied. Why is this happening?
Default Value Not Applied in Ticket Details Form
- Edited
From the configurations in your screenshot you should have a Custom Field titled "Task Fatturabile" that is a Choices field. You have two choices "1:Fatturabile" and "0:Non Fatturabile". You have a default value of "1". So this means when you go to create a Ticket and this field appears it should already be set to "Fatturabile" by default. If it's not being set then either the Ticket was created before the field was added or the User/Agent went in and changed the field to a different value.
Cheers.
Thanks for your reply.
That is exactly the behavior I would expect. However, the issue is that when I create a new Task, the default value is set to 'Non Fatturabile' instead of 'Fatturabile' as preconfigured. Any idea why this is happening?
It sounds like you were originally looking at the wrong field configurations. I say this because you originally said you added it to the Ticket Details Form however in your example you said when creating a Task which would instead be the Task Details Form.
Cheers.
Sorry for the confusion, but I actually always meant the Task Details Form, not the Ticket Details Form. My issue has always been with the default value not being applied when creating a new Task.
It seems I can replicate this so I'll need to debug, etc. This is a low priority issue and on top of that the legacy codebase is in maintenance mode at this time. So it will be quite some time before I can even look into this. Feel free to investigate yourself and see if you can address the issue.
Cheers.