This is a generic question without a specific product revision.
I'm editing a ticket to modify some inaccurate data and wrong files uploaded (custom field on a custom form).
We uploaded an attachment that is visible to the User., it should have been a private note.
We need to remove this PDF attachment promptly - it's sensitive... and we want to do it without deleting the ticket.
Is there a convenient way to do this?
Thanks in advance?
If it’s a custom field then you should be able to click the name in the header and delete it from the popup. This will not completely delete it from the db/server though. If it’s attached to any other object it will remain. If however it’s only attached to this one object once you remove the attachment it will be marked as orphaned and deleted via file cleanup in 24-48 hours.
Cheers.
Ok, and how about for the non-custom field. We attached many into a normal "reply".
You'd need to go through the database and manually delete all associated records. It's not simple and involves quite a bit. We don't have guides or anything on this subject. We do have ERDs but they don't cover everything (especially when files are inline). Other than that you'd have to go through previous discussions on this Forum to see if I've provided such instructions before.
Cheers.
