i am trying to open a already opened ticket, but could not saw any details inside of ticket
. if there is any troubleshooting steps which i need to be follow the rectify eh issue, please share it with me.
can't open a already opened ticket
You need to look at all logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
Cheers.