Hi there,
We have an issue where we the below tickets get opened up automatically in certain situations. Is there a way we can prevent "Postmaster" from getting automatically attached to responses of tickets? I believe that is the cause of these issues, and it is impacting the reporting that is performed on a weekly basis. Screenshots below.
Thank you!
Simply ban the email in your system's Banlist (Admin Panel > Emails > Banlist). You will miss bounce-backs from that domain/sender however which may be important for debugging, etc.
Cheers.
KevinTheJedi
Thanks! Can we just prevent "postmaster" from getting applied to the Collaborator section of tickets?
No, you ban the email or it’s allowed through. You can create a ticket filter but that will only prevent new tickets. You can also disable email collaborators but that’s global so no collaborators from any emails will be added.
Cheers.
KevinTheJedi
If we ban Postmaster, will these emails still go out?
Actually it looks like this is what's generating the tickets?
Yea.. Postmaster is an address that sends you delivery failures, etc. It is not SMTP.
Cheers.
KevinTheJedi
Why would it be generating tickets though? The Postmaster address is coming from our SMTP server.
Please do a Google search on postmaster addresses and bounce backs. Bounce backs are sent back to the sender - hence the name “bounce back”. You also fetch from the address you send from. So when an email goes to your inbox it gets fetched into the system. A bounce back is sent back to your inbox so it gets fetched and crates a ticket.
Cheers.
