Ticket Number Formatting

MS1Corp

I don't see any reference in the documentation or help tips (hover the mouse) that explain the formatting.
I tried to set my tickets to 5 digits (6 is the default) plus a leading character.
I used "#####" and "G#" but they're resulting as "G######" and no error reported.
Is there some reference to this?
What is the correct format in order to achieve, "G12345" please?

Thanks!

KevinTheJedi

MS1Corp

Go here in your codebase and change:

return preg_match_all('/(?<!\\\)#/', $format, $groups);

... to:

return preg_match_all('/(?<!\\\\)#/', $format, $groups);

... and retest.

Cheers.

MS1Corp

KevinTheJedi

Hi,
Please forgive my ignorance...
For tickets that originate with Dept A, we want the ticket number to have a leading A: A#####
For tickets that originate with Dept G, we want the ticket number to have a leading G: G#####

So in addition to the code change above, I continue to use the "G#" in the Default Ticket Number Format field as illustrated in my screenshot, or something else?

Thanks!

KevinTheJedi

MS1Corp

You should be able to use the format you want.

Cheers.

MS1Corp

Hi, This had no apparent affect.

Changed the line of code and bounced our server
Retained Ticket settings: "#####" (5 digits expected)
Retained Help Topic Ticket Number Format, "G#"
Also tried Help Topic Ticket Number Format, "G#####"

Still generating as G123456

Thanks

KevinTheJedi

MS1Corp

Try at least 3 # symbols and see.

Cheers.

KevinTheJedi

MS1Corp

My b, it’s hardcoded here:

https://github.com/osTicket/osTicket/blob/develop/include/class.sequence.php#L217

Cheers.

MS1Corp

For the benefit of others: I modified the static (fixed) ticket number length in the file above.
I retained the format "#####" and "G#####"
Works! We can close this one.