I don't see any reference in the documentation or help tips (hover the mouse) that explain the formatting.
I tried to set my tickets to 5 digits (6 is the default) plus a leading character.
I used "#####" and "G#" but they're resulting as "G######" and no error reported.
Is there some reference to this?
What is the correct format in order to achieve, "G12345" please?

Thanks!

      MS1Corp

      Go here in your codebase and change:

      return preg_match_all('/(?<!\\\)#/', $format, $groups);

      ... to:

      return preg_match_all('/(?<!\\\\)#/', $format, $groups);

      ... and retest.

      Cheers.

          KevinTheJedi

          Hi,
          Please forgive my ignorance...
          For tickets that originate with Dept A, we want the ticket number to have a leading A: A#####
          For tickets that originate with Dept G, we want the ticket number to have a leading G: G#####

          So in addition to the code change above, I continue to use the "G#" in the Default Ticket Number Format field as illustrated in my screenshot, or something else?

          Thanks!

              Hi, This had no apparent affect.

              1. Changed the line of code and bounced our server

              2. Retained Ticket settings: "#####" (5 digits expected)

              3. Retained Help Topic Ticket Number Format, "G#"

              4. Also tried Help Topic Ticket Number Format, "G#####"

              Still generating as G123456

              Thanks

                For the benefit of others: I modified the static (fixed) ticket number length in the file above.
                I retained the format "#####" and "G#####"
                Works! We can close this one.

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