Hi, I'm trying to assign new tickets to an agent based on the email the ticket is sent to. For this case, I want to assign tickets to myself if they are sent to the IT helpdesk email. Here are my filter rules:
And here are the actions:
As far as I can see, I have it set up right, but new tickets are not being assigned to me (or to anyone for that matter). I'm hoping someone here can spot my mistake.
We're running version v1.18.2 (53339df).