- Edited
When i try to save a ticket the systems says "Esta acción requiere un bloqueo. ¡Inténtalo de nuevo!
Blocked
Post a screenshot of Admin Panel > Dashboard > Information. That likely means you have some sort of timing/timezone discrepancy and/or cookie/session issues.
Cheers.
You didn’t post a full screenshot as the page is cut off. Please post a screenshot of the remainder of the page.
Cheers.
Any reason why your database time zone is CST and not an actual time zone name like America/Chicago or something? Also, any reason why it’s not UTC?
Cheers.
KevinTheJedi I dont know. I am in Mexico city and it should show a doifferent informatión. How do i change this?
You would need to set the global time_zone variable and potentially the global system_time_zone variable to the needed timezone:
Cheers.
- Best Answerset by KevinTheJedi
This worked for me !!
increase the lock timer at Admin panel -> Settings -> System -> Collision Avoidance Duration.set the timer to 0 to disable it.
That simply disables the lock feature which increases the risk of multiple agents posting replies on the same ticket at the same time. But hey, whatever works for you.
Cheers.