I need help with the following:

When creating a ticket, the user has a dropdown with several help topics. The user selects a topic related to their request.

Currently, my osTicket system has only one department, "Marketing," and all the help topics are related to this department. However, I plan to add another department, "IT."

I would like to know if it is possible to organize the help topics by department so that each department has its own relevant topics.

Is there a way to achieve this in osTicket?

  • RBGE replied to this.

    • RBGE

    • Post #2
    • Best Answerset by mabf

    mabf You could have parent topics of "Marketing" and "IT" with the relevant help topics as children. It's not quite ordering but more grouping and may be a workaround to what you're looking to achieve?

      • RBGE

      • Post #2
      • Best Answerset by mabf

      mabf You could have parent topics of "Marketing" and "IT" with the relevant help topics as children. It's not quite ordering but more grouping and may be a workaround to what you're looking to achieve?

          RBGE thanks for the reply but can u explain a little more step by step i really dont have much knowlege of the system please

            Thankl you i did it, i figure it out

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