Hello,

I previously installed osTicket in subfolders such as website/subfolder1, website/subfolder2, and website/subfolder3, on website/subfolder3 I change the appearance as I want and there are some bugs that occur such as not being able to change the logo and backdrop image. To fix this, I deleted the entire website/subfolder3 folder and did a fresh installation. However, after completing the installation, the configuration automatically reverted to the previous settings.

What might be causing this problem, and how can I ensure a clean install with the new configuration?

Thank you.

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Alfatih

It sounds like you have the include/ost-config.php file from the previous install still in-place or you used the same database name (however that should throw an error saying the tables already exists).

Cheers.

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