No Reply Rule/filters - message not in open queue

johnnySkidmarks

Hi,
so created filters not to reply to various 3rd party services.. seems to be workinig... for example I added my admin account to the do-not-reply filters and created a department do-not-reply.

seems to be working, the msg was archived, but i don't see it in my open queue. it should still still come in as a ticket, but just not be auto-responded to. we tag it as "informational" then just close it.

is there any way to make it appear?
this is the department settings:

filter rule:

filter action:

johnnySkidmarks

i think i may have resolved it???

added myself to the department members with view??

is this the correct way?

KevinTheJedi

johnnySkidmarks

In order to see a Ticket you must have Department access, you must be directly assigned to it, one of your Teams must be directly assigned to it, or you/one of your teams/one of your Departments are Referred to the Ticket.

Cheers.