Have osTicket v1.17.3 installed and used for an internal staff ticketing system. All staff have been added as agents since we have many help topics and different teams that look after different help topics.
All staff have access to all departments except for one new department created that should be restricted to a couple of staff members. A new help topic has been created for that new department that we want all staff to be able to create tickets for but only allow members of the new department to see all tickets assigned to that help topic as well as allow the agent who created that ticket to have access even though they may not have access to that department. However, when a staff member creates a ticket for that help topic, the ticket is created but they get access denied. If the staff member is given access to that new department then they can see all tickets for that department which is not want we want.
What is the best way to configure osTicket to allow all agents to submit tickets for a specific help topic but only allow the department for that help topic to have access as well as the agent submitting the ticket?
Thanks.
