KevinTheJedi
Yes, it is a temporary solution. Currently we only have two agents here, and they both use their own computers, so it should not be a problem even if they forget to log out. But we still need to continue exploring this session timeout issue.
[Update] I adjusted the session timeout to 180 minutes and set the relevant items in php.ini as below:
session.gc_maxlifetime = 10800
session.cookie_lifetime = 0
Continue to observe and communicate with you if there is any specific situation. Thank you, Kevin.