Dear All,

I followed the instructions mentioned in

http://everyday-tech.com/archives/830(http://everyday-tech.com/archives/830)

Content of the Upload folder has been copied to “C:\xampp\htdocs\osTicket"

but using the latest osTicket 1.7.1 release

And I did not deploy the additional features as I am now testing the system on VMware workstation 10.X using windows server 2008 R2 enterprise edition x64

All the steps went fine up to the end.

At the end, I got the congratulation page that I installed osTicket successfully; but I cannot go to the login page to start ticketing and using the system as it keeps giving Fatal Error page.

but it works when I go to " http://localhost/osticket(http://localhost/osticket) " as thankful page to chose osTicket

Please help!::

Can you post your log files and a screenshot of the fatal error page your getting?

Kindly find the attached zip file, however, the resolution is bad.

Sorry but the zise is very limited here

Another thing is when I go to "http://localhost/osticket" I get the below page

Support Ticket System Offline

Thank you for your interest in contacting us.

Our helpdesk is offline at the moment, please check back at a later time.

Please guide me how to go to the login page and start ticketing

[ost.zip](https://forum.osticket.com/assets/files/migrated/9/5b8f39df064a2752479945a73c1188b.zip)

The attachment is still pending approval by the forums, but I will take a look soon.

In the mean time, I am curious to know if the problem you are encountering is due to the new version of osticket ( 1.7.1 vs 1.7 - which i doubt.... ) or the fact that you are installing in a virtual environment. ( My guide was tested on Windows xp and 7 physical machines ) Or something else...

Can you try a installing to a physical machine and let us know if you encounter the same issue??

***Also you posted this in the wrong section... it should be in the 1.7 install and setup! If any admins are reading this - Can you please move this to the proper section?

Thanks,

Rionoskae

I moved it

http://osticket.com/forums/showthread.php?p=45091#post45091(http://osticket.com/forums/showthread.php?p=45091#post45091)

Thanks for the advice

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