You can disable fetching globally by going to Admin Panel > Emails > Settings, uncheck both boxes for Email Fetching, and save changes. To do it at the individual email level go to Admin Panel > Emails > Emails, click the email, click Remote Mailbox tab, set status to Disable, and save changes.
Cheers.
KevinTheJedi Thank you, I've tried it and the message is now gone.
Now I just let the global fetching disabled and only fetching from each email account?
If so whats the different and why there is global and individual?
No, so that only stops fetching so it temporarily stops the loop until you can find the culprit(s) and remove them so the loop stops once you reenable everything. So go find the mail in the mailbox that’s casing the cashing the loop and remove it. Then once you are confident you stopped the loop then you can reenable global fetch and each email fetch.
Cheers.
KevinTheJedi Please explain how do I "..So go find the mail in the mailbox that’s casing the cashing the loop and remove it. "
This is what I have done to compare:
Disabled fetching global, only enabled fetching on auto-cron
Enabled fetching email in individual email account
Result, NO email loop issues nor creating ticket and email in the original mail server UNREAD (IMAP)
Enabled fetching global, and enabled fetching on auto-cron
Enabled fetching email email in individual email account
Result, there are email loop issues, ticket got created and email in the original mail server READ (IMAP)
Auto-cron is only used when you cannot setup a cron job/scheduled task. If you have a cron job running you must uncheck the box for auto-cron and use the Enable checkbox only for the Email Fetching setting.
What I mean by going to the mailbox is in the system log error message you should see relevant headers that will help you track down the email within the affected mailbox. You then find those mail and remove them from the fetch folder. Then you analyze those mails to see how the loop occurred. Then you must take necessary actions to prevent the loop moving forward. Once you are confident you stopped it then you can reenable fetching.
Cheers.
I had a similar problem.
osTicket email address is used for collecting the mail using Auto-Cron.
One specific email message in the box was generating the loop.
The specific email was detected by comparing the system logs date and time for when the Loop error started.
The date and time of the email was within minutes of each other.
Forced the email into archive and the Loop error appears to have disappeared.
syimen By manually going into the email folder and moving it to archive or deleting it I would guess.
Daedalus01 thank you for your guess, but it does not seem to be the best answer while my osticket is connected to several webs and email accounts
You should be able to see what email it’s complaining about from the headers in the system logs. You then login to said mailbox and manually delete or remove the mail causing the loop from the fetch folder. That’s literally the only thing you can do. If you are still getting loops then you haven’t removed all mail causing loops or you have a user in your system that’s causing a loop via forwarding rule, etc.
Cheers.
