Bind failed: Can't contact LDAP server: Unable to bind to server ldaps://

Katia_IT

I'm using LDAP Authentication and Lookup plugin version 0.6.2.
From server when running php script for connecting and binding to this ldap server it all works fine, but when I use Osticket, it fails with error:
Bind failed: Can't contact LDAP server: Unable to bind to server
Tried ldap server with port, without port, using IP, using name - nothing works, always the same error.
PHP error logs doesn't show any errors as well as osticket system logs.
Interesting that on old server with osticket 1.14.1 and php 7.4 binding with ldaps works!

What could be possibly wrong? How to troubleshoot?

KevinTheJedi

Katia_IT

You’d have to look at the connection logs in AD to see why. You should also check the network logs on the server. Other than that you’d need to debug the code to see at what point it’s failing. Without a specific error it’s a guessing game.

Cheers.