El usuario no recibe el mensaje si se incluye un adjunto

gt0102

Hola a todos, acabamos de instalar y configurar la v1.18.1 y nos estamos encontrando que, habiendo configurado que el tamaño máximo de los adjuntos es 32Mb, el usuario recibe una respuesta vacía cuando publicamos la respuesta añadiendo un adjunto de más de 1,5 Mb. No le aparece ni el título del mensaje, ni el cuerpo de la respuesta ni, por supuesto, el adjunto. Por debajo de ese tamaño no hay problema.
Adjunto captura de la configuración

Me choca que si pesa 1,485 salga sin problemas, y a partir de 1,500 ya no envía nada, llega la respuesta en vacío, así se ve en el outlook del usuario:

Muchas gracias

KevinTheJedi

gt0102

Well you can set any size in osTicket however your server also needs to be able to handle all that. Both Apache and PHP have various different size limits and time limits. I would encourage you to look at both providers’ documentation, review all possible size/timeout limits, increase them, and retest.

Cheers.

gt0102

Thank you so much KevinTheJedi, I´ll do and will let you know if problem persists

gt0102

Hi again, we´ve been reviewing our configuration as you detailed, and at PHP config there´s a size limit of 50mb for uploading, and maximum post size is 100 Mb. Time limits are 300 seconds, maximum number of files is 20...
Making some new test, we have realised that in empty mail it appears X-ME-Bayesian: 40.000000. And in sending mails log appears: "Failed to add headers to email because email was not formatted correctly".
I attach pic from PHP config:

Any help should be soooooo apreciated

KevinTheJedi

gt0102

Check the sending email’s Email Name in osTicket and ensure it doesn’t have any special characters and retest. Other than that you’d have to provide more information like an example email with the incorrect headers, etc.

Cheers.

gt0102

Hi again, this is what a recipient receives when we send him an email with an attach bigger than 1,5 Mb: no date, no subject, no data at all.....

However, if the attached file that we send is smaller than 1,499 Mb there is no problem and client receives everything Ok. That´s why we think it is a question of configuration, but we have checked many times that everything is correct.
Thank you!

KevinTheJedi

gt0102

Post an example full raw email (including headers) so we can see. Also, post a screenshot of the error you see.

Cheers.

gt0102

Hi, I don´t know what to send you because we don´t see anything at all, we does not receive any error message.... We realised what was going on when an user (client) warned us. We publish an answer to a ticket normally, and all those replies with attached files appear as sent, but recipient doesn´t receive anything:

We don´t see any email data out of the system. How can I get what you need to see?
Thanks

KevinTheJedi

gt0102

You export the full raw email from your mail client and copy/paste the contents here.

Cheers.