Stuck on verifying when signing in after changing servers (1.8.2 & 1.7.6

eltreno

Hi,

Currently running (without issue) osTicket (v1.17.4) on Cpanel with CENTOS, Apache MySQL 5.5

Moving to new servers steps:-

Dump db and load to new server
Upload 1.17.6 and 1.18.2 versions (trying separate times - same issues)
Running PHP 8.2 / Apache / Cpanel on "Alma Linux"
Copied original ostic_config.php to includes/ and remove setup/ dir
uploaded auth-2fa.phar to includes/plugins/
Now just sticks on Verifying when trying to log in.
Also says Osticket is offline, when DB reads isonline=1
Using 2fa plugin which I have added to included/plugins dir (was working great on old server)
I did not disable 2fa before dumping original DB (should I)(or do I need to install auth-2fa.phar somehow) ?
I am using gmail for sending email, do i need to reset up anything for this ?

I turned off cloudflare
I turned off mod security (SecRuleEngine)
Still stuck on Verifying when trying to log in as ADMIN or any user account.

Nothing in Chrome INSPECT
Nothing in PHP error logs

Only thing I see chaning is ost_sys table keep adding new rows: Invalid CSRF token [1e00ea1a3115549b9447f64cad2162c7fb...etc]

Incognito browsers even have same stuck on verifying issue.

Any suggestions?

KevinTheJedi

eltreno

Without errors it’s a guessing game. Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

GeorgeN

I ran into a similar problem and had to clear my cookies in order to get past the Invalid CSRF token msg. I additionally had to play around with editing the _Staff database to reset the password and change the isvisible flag to 1 (true).

Good luck.