Hi,

I have successfully installed osticket 1.7.3 in godaddy shared hosting. But when i try to access /scp it always displays

Authentication Required and does not goto login page

Fatal error: mcrypt_create_iv() : Could not gather sufficient random data in

How to fix this?

FYI : I have installed osticket 1.6 copied from synoogy nas ostickect package and i don't get the authentication required message and it goes to logon page without any problem.

Hope this ostickect version 1.7 has some issues.

Regards

Hi,

I have successfully installed osticket 1.7.3 in godaddy shared hosting. But when i try to access /scp it always displays

Authentication Required and does not goto login page

Fatal error: mcrypt_create_iv() : Could not gather sufficient random data in

How to fix this?

Would you mind trying something for me? Edit include/class.crypto.php, line 169. Change it to this:

&& version_compare(PHP_VERSION, '5.3.3', '>='))

Where the version_compare string changed from 5.3 to 5.3.3. I'm assuming here that you're using PHP on Windows between 5.3 and 5.3.3. Allegedly, this is a PHP bug that was fixed in PHP 5.3.3.

Cheers,

4 days later

Same problem

Hello, I've the same problem with the new version thet I've donload today.

I've tried your solution but in the file I've found the same line as you write.

I've php 5.3.5 on windows.

Thanks

massimo

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