OAuth2 extension installation issues PHP

DimickBeesley

I am trying to set up my company's m365 tenant's support email connection to osTicket. I was prompted to install the OAuth2 extension in the process, so I scpd the zip file from github onto the Ubuntu VM that we are hosting osTicket on, unzipped the extension to the home directory and tried to run 'php make.php hydrate', but I get this error thrown.

PHP Fatal error:  Uncaught Error: Call to undefined function curl_init() in /home/osticketAdmin/osTicket-plugins-develop/make.php:538
Stack trace:
#0 /home/osticketAdmin/osTicket-plugins-develop/make.php(669): PluginBuilder->_http_get()
#1 /home/osticketAdmin/osTicket-plugins-develop/make.php(665): PluginBuilder->getComposer()
#2 /home/osticketAdmin/osTicket-plugins-develop/make.php(714): PluginBuilder->ensureComposer()
#3 /home/osticketAdmin/osTicket-plugins-develop/make.php(459): PluginBuilder->resolveDependencies()
#4 /home/osticketAdmin/osTicket-plugins-develop/make.php(340): PluginBuilder->_hydrate()
#5 /home/osticketAdmin/osTicket-plugins-develop/make.php(240): PluginBuilder->run()
#6 /home/osticketAdmin/osTicket-plugins-develop/make.php(732): Module->_run()
#7 {main} thrown in /home/osticketAdmin/osTicket-plugins-develop/make.php on line 538

I did some looking around and this kind of error only seems to be thrown if I'm missing php extensions, but I verified that I have the curl, imap, apcu, intl, cgi, mbstring, gd, mysql, bcmath, and xml extensions all installed.
/var/log/apache2/error.log says this.

[Wed Feb 05 00:00:02.387462 2025] [mpm_prefork:notice] [pid 926] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Wed Feb 05 00:00:02.387486 2025] [core:notice] [pid 926] AH00094: Command line: '/usr/sbin/apache2'
[Wed Feb 05 19:46:49.711548 2025] [mpm_prefork:notice] [pid 926] AH00170: caught SIGWINCH, shutting down gracefully
[Wed Feb 05 19:46:49.850556 2025] [mpm_prefork:notice] [pid 39782] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Wed Feb 05 19:46:49.850625 2025] [core:notice] [pid 39782] AH00094: Command line: '/usr/sbin/apache2'
[Wed Feb 05 19:48:18.827172 2025] [mpm_prefork:notice] [pid 39782] AH00170: caught SIGWINCH, shutting down gracefully
[Wed Feb 05 19:48:19.002082 2025] [mpm_prefork:notice] [pid 41347] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Wed Feb 05 19:48:19.002142 2025] [core:notice] [pid 41347] AH00094: Command line: '/usr/sbin/apache2'
[Wed Feb 05 19:49:55.348165 2025] [mpm_prefork:notice] [pid 41347] AH00170: caught SIGWINCH, shutting down gracefully
[Wed Feb 05 19:49:55.469879 2025] [mpm_prefork:notice] [pid 41711] AH00163: Apache/2.4.58 (Ubuntu) configured -- resuming normal operations
[Wed Feb 05 19:49:55.469940 2025] [core:notice] [pid 41711] AH00094: Command line: '/usr/sbin/apache2'

Does anyone know why the OAuth2 installation would be giving me this much trouble? I'm almost tempted to remove php and do a fresh install of it, but I don't know how that would impact the rest of the system.

Edit: For context, I just finished a fresh install of osTicket on our VM.

KevinTheJedi

DimickBeesley

Why are you doing it this way..? Simply download the fully packaged version from our website:

https://osticket.com/download

The only people that should be hydrating and packaging plugins manually are devs or people that have experience with this. If you don't have experience with this it's MUCH easier to simply download the fully packaged plugin from our site and drop it in the plugins folder.

Cheers.

DimickBeesley

KevinTheJedi
Well I do have a few years of experience as a dev, and in the Debian flavor of Linux, but if you're suggesting that OAuth2 should be included in the install I did using the osTicket-v1.18.1 package, then there might be another problem. Maybe curling from this url (https://github.com/osTicket/osTicket/releases/download/v1.18.1/osTicket-v1.18.1.zip) didn't get me the fully packaged version? I installed using that repo, and in the process of trying to set up our tenant email to connect to osTicket using IMAP protocol I don't get an authentication option other than the legacy option, which I believe I saw you saying is deprecated in another post, and I am prompted to install the OAuth2 extension, so I followed the link to the website and tried using the repo of the OAuth2 extension. Please let me know if I'm missing something here.

KevinTheJedi

DimickBeesley

Nowhere did I suggest that. I said go to our website to download everything you need.

Cheers.

DimickBeesley

KevinTheJedi
I'm so sorry, my brain must've turned off right before I would have read "drop it in the plugins folder". That's the /var/www/osTicket/upload/plugins/ path I found, right? Then I'm assuming I just restart Apache and I'm golden?

Thanks,

KevinTheJedi

DimickBeesley

Hey it happens to me all the time lol Yes, the plugins folder is in your osTicket site folder under include/plugins/. Drop the auth-oauth2.phar you downloaded from our website (which should've been specific to the version of osTicket you have installed) in the plugins folder, ensure the webserver or PHP-FPM user has read/execute permissions, and you should be able to install the plugin via the UI. You login as an admin, go to Admin Panel > Manage > Plugins, click Add New Plugin, click Install next to the OAuth2 Plugin, click on the plugin in the list (if you don't get auto-redirected into it after installing), set the Status to Active, and Save Changes. After all that you can go to the email, set Authentication to OAuth2 - Microsoft, and click Config to configure the OAuth2 information. You can follow the documentation here:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Cheers.

DimickBeesley

KevinTheJedi Thank you very much sir. Seems like I got a little ahead of myself here. I will now rtfm as I probably should have done first and let you know if I have any other issues.