Hello everyone. I am looking for a add-on for osticket that can do the following :

1. Time Tracking: Users can log time spent on each ticket.

   • Agents can manually enter time spent on a ticket.
   • Start/stop timer functionality.
   • Automatic idle time detection.
   • Time entries must be editable with appropriate permissions.

2. Work Log Updates: Track and record progress updates.

   • Agents can add detailed work logs with timestamps.

   • Work logs should be visible on the ticket thread.

   • Allow attachments (screenshots, documents) for progress tracking.

   • Clients can view (but not edit) logs.

3. Billing Integration: Generate invoices based on logged work.

   • Configurable hourly rates per agent/department.

   • Generate invoices based on time logs.

   • Integration with third-party payment gateways.

   • Option to export invoices in PDF and CSV formats.

   • Support for tax configurations and discounts.

4. Reports & Analytics: View detailed time and cost summaries.

   • Time reports per agent, department, or ticket.

   • Monthly/weekly billing reports.

   • Unbilled vs. billed work tracking.

   • Graphical dashboard for easy insights.