Server Information
osTicket Version v1.17.4 (ea462cb) — v1.17.5 is available
Web Server Software Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.1
MySQL Version 10.10.3
PHP Version 8.1.22
Issue: Uploaded attachment file does not get sent to the recipient nor saved in the ticket.
Steps:
- I upload a file as attachment.
- It shows file uploaded
- I click on [Post Reply].
- Attachment is sent to the recipient nor does it show in the conversation history.
IMP: This happens in 6/10 cases. In 4/10 instances the attachment works fine.
I have tested PDF, DOCX, ZIP attachment types.
File names are < 30 characters & all simple alpha-numeric, no special characters in file name
File size is <1 MB. I have seen this issue with file size as small as 10kb.
No errors in PHP error logs.
I have 3 separate installations of OSTicket on 3 different server and I'm experiencing this issue with all the server.
The most difficult part is it happens randomly. This has been happening since last 2 months. Nothing was changed during this time on the server side.
Happy to share ant additional information required to debug the issue
Thanks in advance.