• YYalm

    • Post #1

    I have osticket version 1.18, my mail server works on Arsys.es so I have configured the sending and receiving of mail via imap/smtp but when the user creates a ticket I do not receive the activated template in the user's email indicating that a ticket has been created.
    However, the agent does receive the email indicating that a ticket has been created.

    I show the images of how I have configured the email in my osticket.

    thanks

      Yalm

      Then it sounds like email is working and you simply aren’t receiving alerts yourself. It sounds like an access issue, or an issue where you haven’t enabled the needed alerts, etc. I’d recommend reviewing our alerts guide and ensuring you have all the alerts enabled that you want. You should also ensure you have access to said Ticket so you can get alerts for it.

      Cheers.

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