Osticket v1.18.1 (0375576 no carga editor html al editar las plantillas
Osticket v1.18.1 (0375576 no carga editor html
You will need to check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
You can see from the code that richtext
is hardcoded as a class for this textbox so it should always be loading the HTML editor instead of plain-text. So this points to an error preventing that from functioning properly.
Cheers.