How to Team Lead can view Limited Tickets assign his members

alinizamani72

I have one default Department Support, which contain five agents
Agent 1 , Agent 2, Agent 3 , Agent 4 , Agent5.

I want that Agent 1 can view Agent 2 and Agent 3 tickets only , for that
I have create a team with three members and assignet Agent 1 as Team.

I found that when I login with Agent 1 (Team Lead) , it also view those tickets
which are assigned to agent 4 and 5. I need to view only tickets assign to his team.
Please guide how to do that, I don't want to create extra departments association.

KevinTheJedi

alinizamani72

You can then configure the Agent to only have access to Assigned Tickets. Go to the Agent (Admin Panel > Agents > Agents > click the Agent), enable the checkbox for "Limit ticket access to ONLY assigned tickets", and Save Changes. Now the Agent will only be able to see Tickets that are assigned to them directly or to one of their Teams.

Cheers.