I'm on 1.17 now. I want to upgrade to 1.17.5. People above me are finally warming up to that so that happens soon.
But 1.18.5 is out. Why not upgrade to the very latest, I'm thinking? 1.18.5 needs a php upgrade though too but that still seems workable.
I had a note from the previous person here who handled osticket. That person said it's one process for a small upgrade, like 1.17 to 1.17.5. But there was a slightly different process when it's a major version upgrade, like 1.17 to 1.18. Is that true, and what are the differences?
I was looking here.
https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html
The previous osticket person here also mention this page. I'm not seeing anything about this though.... The previous osticket person here may have just called them minor and major upgrades.
I would think the php upgrade is a little different. This is a Windows Server, IIS, and there's a PHP Manager on it. I think that's "just" copying the new php files to the correct location, having them recognized by IIS or the PHP Manager, but then pointing that IIS website to use that new, specific version of php (which is just pointing the site at the php folder). Would that be the big difference? Back up things like normal. Shut down the site. But then point the site at the newer version of php needed for the newer version of osticket. And then proceed like normal, fingers crossed.
It doesn't look like mysql changes that much. The requirements are the same for 1.17 as 1.18.5 so that should still work. I'm not super familiar with sql or mysql so that would make me leery. But there's nothing needed there, except the databse exports as a back up before any upgrade process.
