Email Fetching

nadimpolemis

Hello,
I removed the plugins and installed the new OAuth plugin and everything works as it should, emails, email fetch, etc...
But on the other instance that I got (we got 2x instances of OSTicket. I tested the Outgoing email, and there were no issues but with the email fetch, I'm getting this error: Excessive errors processing emails for ssl://outlook.office365.com:993/IMAP (Company-Name). Please manually check the Fetch Folder (Inbox) [1/3 - 0/1].

I checked the Banlist the was a rule but I disabled it.
Any suggestions?

nadimpolemis

I don't know if that helps.

KevinTheJedi

nadimpolemis

That means there is an email in the configured mailbox that cannot be processed for some reason or another. Since it can't be processed it also can't be moved. So that email will continuously throw an error every fetch unless someone logs in to the mailbox and manually removes it or if it is eventually fetched (maybe the first few failed attempts were due to network/server/etc. issues).

With this being said, someone had a similar issue and resolved it by going to this file and line and changing it from:

$fieldClean = json_decode($fieldClean[0], true);

..to:

$fieldClean = is_string($fieldClean[0]) ? json_decode($fieldClean[0], true) : $fieldClean[0];

You can apply these changes and see if it resolves your issue.

Cheers.

nadimpolemis

Hello,
I just made this change:

I'll test it now. Thank you.

nadimpolemis

Same error 😢

just in case, I'll try a different one. but the email is licensed, so......

nadimpolemis

Just in case I did everything from scratch, new email, etc using this guide:
https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

It's still the same issue.

KevinTheJedi

nadimpolemis

Then there is simply an issue with the email and it cannot be processed. As I stated earlier, you will need to login to the mailbox and manually remove the stick mail and the error will go away.

Cheers.

nadimpolemis

I just did the whole process with a different email, plus the app registration. Ideally, I need to make this work somehow, On a different instance, it worked like a charm, and I didn't do anything different compared to this instance.