O365 OAuth error: The API version V2 has been deprecated

calley

Noticed the mail wasn't being picked up from our o365 mailbox... which happens occasionally. Password on the o365 account had expired, but everything was working fine until 12/3.

So, I went in to reauthorize and it seemed to succeed… but eventually comes back to this error on the callback:

array ( 'code' => 'Gone', 'message' => 'The API version \'V2\' has been deprecated.', )

I saw the other posts here on this issue… and tried changing the scope & endpoint details as mentioned but nothing worked.

Went ahead and upgraded to 1.18.1 but still getting the deprecated message above.

KevinTheJedi

calley

I made a big (pinned) post on this forum that explained this and even have updated our Documentation to put a fat notice on it. Long story short, Microsoft deprecated some endpoints we used in our plugin so you have to ensure you are up-to-date with core (which you are because you have v1.18.1), you must download and install the latest build of the OAuth2 plugin from our website, and you must follow the relevant documentation for type of mailbox to get things back up and running. Repeat for each email you have configured with OAuth2.

Cheers.

calley

I saw that post and followed your instructions, downloaded the latest versions including the plugin and updated.

But even after updating osticket, plugin and the os, it still giving me the error.

calley

That said, maybe I don't understand the plugin update process. I uploaded the latest plugin to the include/plugins folder.

But nothing is acknowledging that there's a new plugin.

Says version 0.6 which is newer than the pics in the tutorial... but it also says it was installed in 2022.

KevinTheJedi

calley

Then you are not updating something correctly (either plugin itself or plugin settings) as that error only occurs when you attempt to call the old endpoint which only happens in the old plugin with old information. Updating the plugin means simply downloading latest off the website and fully replacing the existing file with the new one. You may also need to restart the webserver and PHP-FPM to clear any server side caching. You may also want to clear the browser cache/cookies just in case.

Cheers.

calley

Not really sure what all I did at this point. Restarted services and the server itself it a few times during the process... to no avail.

Noticed it still showed 8.1 even though I installed PHP 8.2... ended up reinstalling libapache2-mod-php... which worked but installed a minimal 8.3 instead.

It's working now after installing all the 8.3 libs I needed.

That said... The OAuth authorization process is a little different now... I thought it was failing because it didn't show the same auth page from o365 and returned to the admin panel quickly... but I checked and it had a valid token so it worked.

Then it took about 5 minutes before it emptied the helpdesk email box. But it is working now.