Hi guys i wanted to try OSticket i installed it on my Xampp Server but when i try to access

http://192.168.xxx.1/osticket/scp/settings.php(http://192.168.xxx.1/osticket/scp/settings.php)

Fatal Error: unknown root path. Define it in your 'ost-config.php'

http://192.168.xxx.1/osticket(http://192.168.xxx.1/osticket)

Works so far.

Thank you for your help.

Are you on IIS?

Please PM me if it would be possible to debug the issue on your server.

Its an Windows Xp Xampp

In the include folder you will find a file named ost-config.php. Edit it and change:

#define('ROOT_PATH', '/support/');

to

define('ROOT_PATH', '/whatever-your-root-folder-is-named/');

Hope this is what you were looking for, I had the same issue this morning and this fixed it for me. I'm using Apache on Centos though.

We were able to reproduce and correct this. This is no longer an issue (hopefully, fingers crossed) for 1.7.1.3, available on the osticket.com site.

I am having the same issue. I just downloaded OS last night (9/17/2013). Are you saying I should redownload. I have installed OS directly in my root at localhost/os and in my ost-config.php file, I have this as the defined root:

# define('ROOT_PATH', '/os/');

But I still get the same error message:

Fatal Error: unknown root path. Define it in your 'ost-config.php'

Please advise. Thanks.

I am having the same issue. I just downloaded OS last night (9/17/2013). Are you saying I should redownload. I have installed OS directly in my root at localhost/os and in my ost-config.php file, I have this as the defined root:

# define('ROOT_PATH', '/os/');

But I still get the same error message:

Fatal Error: unknown root path. Define it in your 'ost-config.php'

Please advise. Thanks.

Yes, you should redownload. I released 1.7.1.3 with the fix this morning. Sorry about the confusion.

Write a Reply...