Hi, help required to the following scenario:
Ticket is currently assigned to Department A and assigned to Employee John.
If the ticket is to be transferred to Department B (without Releasing the ticked from John) than the members of Department B would not be notified.
If the the ticked is released from John prior to transfer to Department B, than members of the Department B will be notified.
Thing is that I would like to force the un-assign/release when the ticket is transferred.
Do you have any idea if this could work and what functions from the "class.ticket.php" needs to be modified.
Does anyone had this issue/requirement?
Thank you.
