Error printing thread

asmith3006

We've been running osTicket for about 4 years and now someone has tried to print a ticket for the first time!

I'm running on a Windows server and getting the following errors:

[22-Nov-2024 10:47:11 UTC] PHP Fatal error: Uncaught UnexpectedValueException: DirectoryIterator::__construct(C:\Windows\TEMP/mpdf): Access is deni (code: 5) in C:\inetpub\wwwroot\my.domain.com\include\mpdf\vendor\mpdf\mpdf\src\Cache.php:94 Stack trace: #0 C:\inetpub\wwwroot\my.domain.com\include\mpdf\vendor\mpdf\mpdf\src\Cache.php(94): DirectoryIterator->__construct() #1 C:\inetpub\wwwroot\my.domain.com\include\mpdf\vendor\mpdf\mpdf\src\Mpdf.php(9618): Mpdf\Cache->clearOld() #2 C:\inetpub\wwwroot\my.domain.com\include\class.pdf.php(55): Mpdf\Mpdf->Output() #3 C:\inetpub\wwwroot\my.domain.com\include\class.ticket.php(3589): mPDFWithLocalImages->output() #4 C:\inetpub\wwwroot\my.domain.com\scp\tickets.php(533): Ticket->pdfExport() #5 {main} thrown in C:\inetpub\wwwroot\my.domain.com\include\mpdf\vendor\mpdf\mpdf\src\Cache.php on line 94

Strangely enough, osTicket has made files in the temp\mpdf directory, so I don't understand why it's having problems now.

Any suggestions on how to narrow this down?

Thanks.

KevinTheJedi

asmith3006

Windows is notorious for temp dir issues; especially with PHP applications. You can try adding the full path to the temp folder in your open_basedir setting in your PHP INI file, restarting IIS, and retesting.

Cheers.

asmith3006

Hi, I've tried that now but still no success.

I'm confused though, it's successfully making directory called "ttfontdata" and this is populated with a lot of files. If I delete the folder and try and print a ticket then the folder is re-created, but I still get the error. It's as if it can write to the directory but not read from it, which makes no sense.

KevinTheJedi

asmith3006

That's windows for you! You should still add that full path to the open_basedir setting in your PHP INI file, restart IIS, and retest. Also, make sure the IIS_USR has correct permissions on the entire directory.

Cheers.

asmith3006

I added:
open_basedir = "c:\php\temp\;C:\Windows\Temp\mpdf;C:\inetpub\wwwroot;c:\windows\temp"

But get the same result (i.e. generating the UnexpectedValueException error)

KevinTheJedi

asmith3006

Then I would simply recommend googling “windows error code 5 access is denied” and try all the suggestions. This is definitely a windows thing and not osTicket.

Cheers.