Cannot select INBOX, is this a valid transport? (Email problem)

98sadfy

Hello, I'm fairly new to osTicket. I am trying to fetch the mailbox email from osTicket but failed. The mailbox is a full account / not alias, shared or whatsoever.

I have already got past the OAuth2 Authorization and got the token

But still I cannot set up IMAP or POP with office365. Also, why does it complain INBOX when I specified other folder?

Have you seen this before? Any hint on the solution? Thanks in advance.

System information

KevinTheJedi

98sadfy

Sounds like IMAP isn’t enabled for the user or maybe a firewall issue, etc. Go check the user in exchange and confirm imap is enabled for the user and tenant, make sure the user doesn’t have a policy attached that restricts imap, and make sure you can actually connect to that host and port from the server cli via something like telnet, etc.

Cheers.