Cannot select INBOX, is this a valid transport? (Email problem)

98sadfy

Hello, I'm fairly new to osTicket. I am trying to fetch the mailbox email from osTicket but failed. The mailbox is a full account / not alias, shared or whatsoever.

I have already got past the OAuth2 Authorization and got the token

But still I cannot set up IMAP or POP with office365. Also, why does it complain INBOX when I specified other folder?

Have you seen this before? Any hint on the solution? Thanks in advance.

System information

KevinTheJedi

98sadfy

Sounds like IMAP isn’t enabled for the user or maybe a firewall issue, etc. Go check the user in exchange and confirm imap is enabled for the user and tenant, make sure the user doesn’t have a policy attached that restricts imap, and make sure you can actually connect to that host and port from the server cli via something like telnet, etc.

Cheers.

98sadfy

KevinTheJedi
Thanks for the tip but from MS Remote Connectivity Analyzer, IMAP is enabled and network is not blocked. Any more hint?

KevinTheJedi

98sadfy

Maybe you didn’t use imap scope in oauth2 config?

Cheers.

KevinTheJedi

98sadfy

There are new scopes you must use since the recent Microsoft API deprecations. You can review the new scopes using a relevant link within the Attention notice at the top of the following page:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Cheers.

Daedalus01

98sadfy Just confirming, IMAP access from the osTicket server to the world is not blocked correct? That analyzer does not test firewall access from the server to the world, merely that O365 is open and listening for IMAP connections.