Print ticket blank screen

josem

Hi There
Good Day!

We can't print tickets when click print blank screen is blank also we export is not downloading the file.
We are using Windows IIS server with osTicket (v1.17.5) Php 8.0.23

josem

KevinTheJedi

josem

You will simply need to check all logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

josem

Hi Kevin

On browser console showing
Failed to load resource: the server responded with a status of 500 ()

KevinTheJedi

josem

500 is generic and hints at deeper issue which should be logged elsewhere. Keep looking for a real error.

Cheers.

josem

Hi Kevin

Good Day!
on the server we run the application and it showing below error.

favicon.ico is not found.

KevinTheJedi

josem

That’s not going to be relevant here. If you can’t find errors go to your bootstrap.php file, set display_errors/display_startup_errors to 1, retry the export, and the error should be output on screen. It’s not recommended to do this on a live production system as it will show errors on screen which can cause issues, can be a security issue, and just looks plain ugly.

Cheers.