Unable to View Tickets for Users, Agents or Organizations

KSChan

Hi,

Apparently all my tickets view become empty. It doesn't seems to be related to Queues as this issues happens to all tickets related view, from User's POV, Organization POV or Agent POV. I have tried opening "Closed", "Open", "My Tickets", all are empty.

Access is ALL.
I am full administrator.
Limit ticket access to ONLY assigned tickets - Unticked.

Organization's Ticket View

Agent's Ticket View

Even for users the ticket table is empty.

Is it that the db is corrupted? I can only view the ticket with exact ticket link.
Any advise on how to troubleshoot this or I have to reinstall the whole thing?

Regards
KS

KevinTheJedi

KSChan

Definitely seems like something is failing or throwing a fatal error. You should always check all the various logs in osTicket and the server to see what’s going on.

Cheers.

KSChan

KevinTheJedi Thank you for your comment, apparently there isn't any error/warning logs appears in the system logs at dashboard. I have tried to enable debug mode for now. Is there any thing else i can check?

I have performed server and services reload so far it is still the same. I am not sure when this error pop up but it seems it appear after i was adding a user with tickets into an organization.
Not sure if it is relevant.

KevinTheJedi

KSChan

There are many different logs on the server. You need to check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

KSChan

KevinTheJedi
Thanks for the advise. I will look into the logs.